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Returns & Refunds

Everything on Curated by Nagpur is made or sold by a small business, and each one sets its own return policy. You can see it on every product page, above the description. This page explains how it works.

If something arrives damaged or wrong

This is covered for every product, from every seller. If an item arrives damaged, broken, faulty, or is not what you ordered, tell us within 2 days of delivery. Go to your orders, open the order and choose “Return or report a problem”. Photos help: you can send them on WhatsApp with your order number. An unboxing video helps even more.

We arrange a free pickup where needed, and you get a replacement or a full refund of what you paid for the item.

If you change your mind

Many sellers accept returns of unused items within a few days of delivery (7 days unless the product page says otherwise). The item must be unused, with its tags, in its original packaging. A pickup charge of ₹100 comes off the refund. The delivery charge you paid is not refunded.

Some sellers take returns only for damaged or wrong items. The product page always says which.

What cannot be returned

Unless they arrive damaged or wrong, these cannot be returned:

  • Food, cakes, chocolates and anything perishable
  • Personalised, custom and made-to-order items
  • Beauty and personal care products once opened
  • Earrings, innerwear and similar items, for hygiene
  • Plants
  • Anything the product page marks as not returnable

How refunds are paid

  • Paid online: back to the same card, UPI or bank account, usually within 5 to 7 working days.
  • Paid in cash: by UPI to the ID you give us when you ask for the return, usually within a day of the pickup.

For damaged or wrong items we may refund before the item comes back.

Cancelling an order

You can cancel an order yourself from your orders until the seller packs it. After that, please message us.

Handmade means a little variation

Handmade and natural items can differ slightly from their photos in colour, size or finish. That is part of their charm, and not a fault.

Questions? Write to us from the contact page or on WhatsApp, and the Curated by Nagpur team will reply. If a seller turns down a return and you think it is unfair, tell us and we will look at it.